CITIZEN'S CHARTER
The Citizens' Charter is an official document that provides comprehensive information about the services available to the public from Panchayat offices and the time limits within which these services are provided. It clearly specifies the procedure for applying for each service, the documents to be submitted, the applicable fees, and the maximum time required to receive the service. It also includes information about the designated officer to whom a complaint should be submitted if the service is not provided within the prescribed time limit. The main objectives of the Citizens' Charter are to make government services transparent and efficient, ensure accountability among officials, and eliminate corruption.
